IT SERVICES & SUPPORT
YOU CAN FOCUS ON RUNNING YOUR BUSINESS - LEAVE YOUR CRITICAL SYSTEMS TO US
IT solutions for all business requirements
XCy will look after your day-to-day IT operations and can assist you with the planning of any expansion of your network or IT infrastructure. We take pride in our approach to solution design, leveraging our extensive skill set and our forever evolving knowledge base, resulting from working on a variety of projects within the education, medical, industrial and mining industries.
Our team enjoy a good challenge, whether it’s integrating equipment from various vendors or optimising networks and their reliability. Our real-time monitoring and management of servers, networks, communication links, desktops, laptops, printers, smartphones, tablets, software, and cloud services are the broad-brush stroke which cover our skill set.
We are available where ever and whenever you need us.
Our mobile technicians travel to metro, remote, and international locations to provide on-site services. They have extensive site experience and are certified to work in commercial, industrial, manufacturing, mining, and agricultural environments. We complement our services with a helpdesk staffed by local professionals and available 24 hours a day, seven days a week.
We know that business continuity only takes place where there is connectivity continuity, as such XCy proactively monitor all its clients’ site connectivity.
Trusted IT Management
Because we understand how important transparency is to businesses, XCy provides detailed budgets, quotations, and reports to accompany all of our work. You will be assigned a dedicated Account Manager and technical team so that you know exactly who you are dealing with at all times.
We have trusted relationships with our suppliers so, together we can design and deliver an IT Solution that your business can both rely on and grow upon.
Each solution is unique to your exacting needs and may include device and user account management, file server and database management, secure storage, cyber security, remote access, or disaster recovery. Our customers rely on us to remotely manage their systems both domestically and abroad.
Our Managed Services Agreement
A Managed Services Agreement (MSA) is ideal for medium and large businesses looking to outsource a portion or all of their IT functions. This combines the financial security of a fixed-fee service with the assurance that your critical IT assets are managed and monitored by industry experts. XCy assumes full IT responsibility and administrative control, allowing your staff to focus on strategic issues.
You will be assigned a dedicated account manager as well as a technical team to help build a robust and reliable relationship.
Our Casual Services Agreement
A Casual Service Agreement (CSA) provides commercial and operational flexibility for IT services and support. This type of agreement is appropriate for small and medium-sized businesses looking to outsource their IT functions on an as-needed basis. We provide both fixed-term and open-ended agreements with a dedicated account manager. The plan allows for the provision of services on an as-needed basis as well as the control over certain parts of the network. A dedicated account manager and technical team will provide ongoing support and familiarity to your staff.